Logging into LBC gives you access to your personalized dashboard, saved pets, adoption applications, and account settings. This guide covers all login methods and common troubleshooting steps.
Navigate to /login or click Log In in the top navigation bar. You'll see two options:
If you signed up with Google or have linked a Google account:
The Remember Me checkbox controls how long your session persists:
| Toggle | Behavior |
|---|---|
| Checked | Session lasts for 30 days. You won't need to log in again on this device unless you log out manually or clear your browser data |
| Unchecked | Session expires when you close your browser or after 24 hours of inactivity |
Use Remember Me on personal devices you trust. Do not use it on shared or public computers.
If you've forgotten your password:
If you don't receive the reset email:
You can view and manage your active sessions from your account settings:
This is especially useful if you suspect unauthorized access or logged in from a shared device.
Use the Forgot Password? link on the login page. If the email address is correct and you're not receiving reset emails, contact support with your account email.
After 5 consecutive failed login attempts, your account is temporarily locked for 15 minutes. This is a security measure to prevent brute-force attacks. Wait 15 minutes and try again, or reset your password.
Accounts may be disabled due to:
Contact LBC support to resolve a disabled account.
If you're having trouble logging in:
If you receive this error, the email address isn't associated with any LBC account. Check for typos or consider whether you signed up with a different email (perhaps via Google OAuth with a different Google account).
To log out of LBC:
For security on shared devices, also consider clearing your browser's cookies after logging out.