This page covers solutions to the most common issues LBC users encounter. If you're experiencing a problem, start here before contacting support — most issues can be resolved quickly with these steps.
If you can't remember your password:
If you still don't receive the email, contact your organization admin or platform support for assistance.
Accounts are automatically locked after a configurable number of failed login attempts (default: 5). If you see a lockout message:
If you've lost access to your two-factor authentication device:
Without admin access, 2FA recovery is not possible — contact support for assistance, but be prepared to verify your identity.
LBC works best on the latest versions of:
| Browser | Status |
|---|---|
| Google Chrome | Fully supported |
| Mozilla Firefox |
| Fully supported |
| Microsoft Edge (Chromium-based) | Fully supported |
| Safari (macOS 12+) | Supported (minor visual differences possible) |
If pages appear outdated or behave unexpectedly:
Chrome/Edge: Press Ctrl+Shift+Delete, select Cached images and files, click Clear data
Firefox: Press Ctrl+Shift+Delete, select Cache, click Clear
Safari: Safari → Settings → Privacy → Manage Website Data → Remove All
After clearing cache, refresh the page and try again. If issues persist, try opening the page in an incognito/private window to rule out extension conflicts.
Some ad blockers and privacy extensions can interfere with LBC's functionality:
*.lbc.app to your ad blocker's allowlistLBC accepts images up to 10 MB per file. If your upload fails:
Accepted image formats: JPEG, PNG, WebP. Other formats (BMP, TIFF, GIF, HEIC) are not supported.
Photos should be at least 400×400 pixels for thumbnail display and at least 800×600 pixels for the main pet detail view. Very small images will display poorly and may be rejected by the quality check.
If a specific feature behaves unexpectedly:
Contact LBC support when:
Support response times vary by platform configuration. Most issues are addressed within 1 business day.